Privacy Policy

1. Introduction

CloseBotPro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and billing information when you create an account.
• Agent Configuration: Training content, website URLs, uploaded documents, and customization settings you provide to train your AI agents.
• API Keys: Third-party API keys (OpenAI, Anthropic, Google) that you provide for AI model access. These are encrypted and stored securely.
• Support Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, including features used, pages visited, and actions taken.
• Conversation Data: Messages exchanged between your website visitors and your AI agents.
• Device Information: Browser type, IP address, device type, and operating system.
• Analytics: Aggregated data about agent performance, response times, and user engagement.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Train and operate your AI agents based on your provided content
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• API Key Protection: Your third-party API keys are encrypted using industry-standard encryption before storage
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We conduct regular security assessments and vulnerability testing

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform
• AI Model Providers: Your conversations are processed by AI providers according to their respective privacy policies
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt out of marketing communications
• Close your account at any time

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation logs are retained for 90 days by default, after which they are automatically deleted unless you configure a different retention period.

8. Third-Party AI Services

CloseBotPro integrates with third-party AI providers (OpenAI, Anthropic, Google). When using these services, your conversations are processed by these providers to generate AI responses. We do not share your training data with AI providers for their model training purposes.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected]